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PRIVACY POLICY

Reesink IRE Limited
CUSTOMER PRIVACY POLICY

Version: March 2018 

This Privacy Policy sets out (in full transparency and in accordance with applicable laws and regulations) the basis on which we use your personal data when you access our websites, purchase our products, interact with us or otherwise use our services ("Services").

 

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

SCOPE

For purposes of this Privacy Policy, "Personal Data" means any information through which we can identify you as an individual, as further described below in "Personal Data we collect".

This Privacy Policy applies to all Personal Data that we collect and use of the following persons:

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  1. Customers: When we are doing business with our (corporate) customers (business-to-business), the Personal Data we collect concerns the data that relates to our customers and their representatives / contact persons, such as a representative's email address, professional phone number and work address. This type of Personal Data is collected through various channels, such as via our website, in a sales process, via telephone calls, via forms you submit to us, via email or via business events. This Privacy Policy does not apply to corporate company information if no personal data from individuals can be derived from such corporate information.

  2. Website visitors: When you visit our website (either as customer, it’s representative or in another capacity), the Personal Data we collect about you includes data collected through registrations, applications, purchases, in connection with your inquiries, subscription for receiving direct marketing, and data collected automatically when you browse our website.

WHO WE ARE

This website is operated and controlled by Reesink IRE Limited | Kilboggin, Nurney Co. Kildare, Ireland, such depending on where you live and which of our Services you are using (hereinafter “Reesink Ireland", "we" or "us").

If you have used our Services (such as purchasing our products) outside of this website, the Royal Reesink company responsible for using your Personal Data will depend on the Royal Reesink entity that you entered into a contract with. An overview of the applicable responsible Royal Reesink companies be found here.

PERSONAL DATA WE COLLECT

The Personal Data we collect about you when you use our Services include the following:

 

  • Your contact details. Your name, postal address and other contact details, such as your telephone number and e-mail address, and any other contact details you provide to us.

  • Data collected automatically. When visiting our website, we collect data automatically through your browser or device, by making use of cookies and other technologies to track visitors on the website (including Google Analytics) and to collect information about your use of our website. Please see our Cookie Policy to find out more.

  • Your financial details. The financial information that has been disclosed to us (either upon request or voluntarily) and can be linked to you as a customer or it’s representative or individual, such as bank account details or invoicing details.

  • Your personal characteristics. Including your gender or other personal characteristics that are requested to identify you as a customer or it’s representative.

  • Recording of video footage. When you enter or buildings or premises, you are recorded by our video surveillance systems (CCTV). You can also be recorded on video footage during events or fairs that we attend and during which we make video footage.

  • Your profession and job title. This includes information on the specific (sub)sector that you operate in.

  • Your use of our Services. We collect information relating to your use of our Services, such as which purchases you make (either online or as part of a sales process), the amount and date of your purchase, the product or service you purchase, location of purchase, payment method, etc.

  • Your communication data. Your requests, any complaints you may have and any other data that we receive if we communicate with you via email or online.

  • Any other personal data. This includes any personal data that you disclose to us during the course of your contractual relationship with us, either voluntarily or upon request.

WHAT WE DO WITH YOUR PERSONAL DATA

Reesink Turfcare Ireland collects and uses your Personal Data for the purposes below and on a lawful basis. Please know that insofar we already hold information about you, we may use that information for the same purposes.

For the performance of our agreement with you: In order to carry out our obligations arising from any contracts entered into between you and us, and to provide you with the information and services that you request, including managing and handling your requests, inquiries or complaints. This also includes responding to your requests to provide customer service, respond to your inquiries, providing you with technical support, provide you with essential information regarding the Services you use, etc.

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For our legitimate commercial interests: We may use your Personal Data (both on aggregated and on individual basis), such as your contact details and your electronic identification data for the purpose of advertising our products and services, making contact with you for marketing or other commercial purposes if you are an existing customer. We may also use your Personal Data for analysing and improving the quality of our products and services, such as providing you with customer services and aftersales, and to understand you as a customer (customer optimization). This enables us to assess what may interest you, to measure or understand the effectiveness of advertising we serve to you and others and to deliver relevant advertising. In addition, based on your historical use of our Services we may target you with advertisement or other marketing materials that are customized to your personal preferences and experiences.

 

We may also use your Personal Data, for our other legitimate commercial interests such as, to operate and expand our business activities, to develop and improve or modify our Services, to generate aggregated statistics about the users of our Services; to assist in security and fraud prevention; to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, and statistical purposes. For system integrity purposes (for example the prevention of hacking, spamming etc.); to facilitate our business operations, to operate company policies and procedures; to enable us to make corporate transactions, such as any merger, sale, reorganization, transfer of Reesink Turfcare Ireland or Royal Reesink’ assets or businesses, acquisition, bankruptcy, or similar event; or for other legitimate business purposes permitted by applicable law.

USE OF INFORMATION BASED ON YOUR CONSENT

We may use your Personal Data referred to above in the section ‘Personal Data we collect’ to send you marketing communications (such as newsletters, promotions, news on products or service updates) via email or other electronic means, via telephone or via hardcopy mail (such as flyers), but we will only do so after we have received your consent to do so.

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You can withdraw your consent at any time; see the section Your rights below.

To comply with our legal obligations: Any information referred to above in the section ‘Personal Data we collect' may be used to comply with a legal obligation to which we are subject, such as maintaining appropriate business records, complying with lawful requests by governmental agencies and public authorities and to comply with applicable laws and regulations or as otherwise required by law.

HOW WE SHARE YOUR DATA

We share your Personal Data with the following parties:

  • Data controllers within the Royal Reesink Group. Your Personal Data will be shared between the responsible Royal Reesink companies that may use your Personal Data as described in this Privacy Policy for internal administrative purposes, management purposes, analytical purposes and other business related purposes. Your Personal Data will only be used by Royal Reesink companies for marketing purposes if you have given your explicit consent thereto. An overview of the relevant responsible Royal Reesink companies can be found here.

  • Service Providers and Processors. We engage third party vendors, from time to time, including:

    • Business partners, suppliers (such as IT service providers) and sub-contractors for the performance of any contract we enter into with them or to provide services on our behalf;

    • Financial institutions;.

    • Leasing companies;

    • Telemarketing companies and other advertising companies that carry out marketing activities on our behalf;

    • Analytics and search engine providers that assist us in the improvement and optimisation of our website, such as Google Analytics.

In providing their services, they will access, receive, maintain or otherwise process Personal Data on our behalf. Our contracts with these service providers do not permit use of your Personal Data for their own (marketing) purposes. Consistent with applicable legal requirements, we take commercially reasonable steps to require third parties to adequately safeguard your Personal Data and only process it in accordance with our instructions.

  • Dealers. We offer our Services to our customers either directly or through our dealers. Where we engage with our dealers, we will need to disclose your Personal Data to those dealers. In accordance with the applicable law, we will take commercially reasonable steps to require dealers to adequately safeguard your Personal Data and only process it in accordance with our instructions. Where legally required, we will ask for your prior consent.

  • Third parties in case of legal requirement. We also disclose your Personal Data if disclosure is required by law or in the context of an investigation, regulatory requirement, judicial proceeding, court order or legal process served on us, or to protect the rights or safety of the website, us or our affiliated companies.

  • Corporate transaction. In addition, information about our customers, including Personal Data, may be disclosed as part of any merger, sale, transfer of Reesink Turfcare Ireland or Royal Reesink’s assets, acquisition, bankruptcy, or similar event.

  • With consent. We also disclose information about you, including Personal Data to any other third party, where you have consented or requested that we do so.

HOW WE SHARE YOUR DATA

We share your Personal Data with the following parties:

  • Data controllers within the Royal Reesink Group. Your Personal Data will be shared between the responsible Royal Reesink companies that may use your Personal Data as described in this Privacy Policy for internal administrative purposes, management purposes, analytical purposes and other business related purposes. Your Personal Data will only be used by Royal Reesink companies for marketing purposes if you have given your explicit consent thereto. An overview of the relevant responsible Royal Reesink companies can be found here.

  • Service Providers and Processors. We engage third party vendors, from time to time, including:

    • Business partners, suppliers (such as IT service providers) and sub-contractors for the performance of any contract we enter into with them or to provide services on our behalf;

    • Financial institutions;.

    • Leasing companies;

    • Telemarketing companies and other advertising companies that carry out marketing activities on our behalf;

    • Analytics and search engine providers that assist us in the improvement and optimisation of our website, such as Google Analytics.

In providing their services, they will access, receive, maintain or otherwise process Personal Data on our behalf. Our contracts with these service providers do not permit use of your Personal Data for their own (marketing) purposes. Consistent with applicable legal requirements, we take commercially reasonable steps to require third parties to adequately safeguard your Personal Data and only process it in accordance with our instructions.

  • Dealers. We offer our Services to our customers either directly or through our dealers. Where we engage with our dealers, we will need to disclose your Personal Data to those dealers. In accordance with the applicable law, we will take commercially reasonable steps to require dealers to adequately safeguard your Personal Data and only process it in accordance with our instructions. Where legally required, we will ask for your prior consent.

  • Third parties in case of legal requirement. We also disclose your Personal Data if disclosure is required by law or in the context of an investigation, regulatory requirement, judicial proceeding, court order or legal process served on us, or to protect the rights or safety of the website, us or our affiliated companies.

  • Corporate transaction. In addition, information about our customers, including Personal Data, may be disclosed as part of any merger, sale, transfer of Reesink Ireland or Royal Reesink’s assets, acquisition, bankruptcy, or similar event.

  • With consent. We also disclose information about you, including Personal Data to any other third party, where you have consented or requested that we do so.

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